Troubleshooting

• Are you using the exact name you used when registering?
• Are you entering your login name with the exact upper and lowercase letters that you used when you registered?
• Are you using the correct password?
• Do you meet minimum Web Browser requirements?
  • Must be able to accept Third Party Cookies
  • Must be able to enable JavaScript
  • NOTE: Make sure that any Anti Virus/Malware/Spyware software running is not blocking Third Party Cookies or JavaScript.
• If you do not have Third Party Cookies enabled:
  • Note the type of browser you have (e.g., Google Chrome, Mozilla Firefox, Safari, Brave, Microsoft Edge, etc.)
  • Go to your favorite search engine and enter “How to enable third party cookies in a [name of browser] browser.”
• If you do not have JavaScript enabled:
  • Note the type of browser you have (e.g., Google Chrome, Mozilla Firefox, Safari, Brave, Microsoft Edge, etc.)
  • Go to your favorite search engine and enter “How to enable JavaScript in a [name of browser] browser.”

Password Problems

If you have forgotten your password, click on the “Forgot Password” link in the box above. The system will send you an email with instructions.

Questions?

If you have payment questions, please email clientservices@publir.com